Page Menu

FAQ

Our Fiber-to-the-home (FTTH) Project:

What Is Fiber-Optic Internet?
  • Fiber internet sends data on pulses of light instead of pulses of electricity. This method of transmitting data is much faster and can go farther than cable and DSL connections. It is also immune to electromagnetic interference that other connections are susceptible to. With Connect2First, 100% of our fiber cables are connected directly to the home. No matter where you live, homes and businesses will have direct access to the fastest internet available.
  • In today’s world, a lack of connectivity negatively impacts education, commerce, community growth, healthcare and quality of life. We’re proud to launch Connect2First and bring some of the fastest internet speeds available. Our services will drive innovation and economic development to the communities that need it most.
What are the phases of the construction process?

Step 1: Make Ready Engineering

Examine existing infrastructure and create design sheets. Timeline: 18 weeks.

Step 2: Make Construction Ready

Make plans to get existing infrastructure ready for adding fiber lines. Timeline: 18 weeks.

Step 3: Construction

Bury fiber cable underground and string it from poles to build the network that connects homes to our fiber hut. Timeline: up to 14 weeks.

Step 4: Splicing

Splice the necessary cables at each end point and mount splices in enclosures secured to distribution poles. Timeline: up to 14 weeks.

Step 5: Service Drop

Extend the fiber cable from the nearest splice point to the area receiving service. Timeline: approximately 6 weeks.

Step 6: Installation

Once the fiber network is ready, the team will hook up homes and businesses to receive high-speed internet service.

Visit our C2F Construction Process page for more information.

Fiber-Optic Internet Service:

What speeds are available?
  • Three speeds are available to choose from – 200 Mbps, 500 Mbps, and 1 Gig.
  • Our plans include unlimited data usage, symmetrical speeds, local call center and technical support. Wi-Fi equipment is included and we never throttle (or intentionally slow down) service based on data usage.
What are symmetrical speeds?

Symmetrical speeds provide the same upload and download speeds. The data speed and file transfer rate are the same in both directions. This feature allows customers to experience almost no lag when video conferencing, gaming, or uploading pictures or videos.

What is HomePass?

Connect2First offers an additional feature to remotely manage your Wi-Fi connection, parental controls, and customize your network ID and password.  This additional feature can be added for only $7.95 per month.

How can I test the internet speed I’m getting?

You can visit the Speedtest Website to test your current internet connection speed. This will test the speed of the device you are conducting the test from to the test server. To get the best result, ensure your device is wired into the router and other devices are not connected.

Why is my speed test lower than my packaged speed?

This could be due to 1 of the several reasons below:

  • The fiber internet connection can provide speeds faster than some devices are capable of handling. This is especially true if you have the 1 Gig package and are using older devices.  Advertised 1 Gig speeds are able to test up to 940 Mbps.
  • Wireless connections lose strength the further away from where the router and/or additional access points are located. Wired connections are going to give you the best speed test.
  • The package speed is divided amongst all the devices that are connected and pulling data; therefore, if you have multiple devices connected at the same time your speed test may show a slower speed than your total package speed.

VoIP Home Phone Service:

Do you offer home phone service?

Yes, home phone service is available for only $25 more when bundled with internet service. Standalone phone plans are also available for $54.64 (plus taxes and fees).

How do I keep my current phone number?

Most customers are able to keep the same phone number from their current provider.  Connect2First will need a copy of the most recent phone bill in order to request the phone number to be ported. Customers are advised to keep their current phone service active until the phone number has been fully ported and tested with Connect2First.

Business Services:

Other FAQs:

How do I pay my bill?

Pay your bill by logging into My Account at connect2first.net. All payments must be processed through your account page using an e-check, debit, or credit card, and any late payment will result in service disconnection and a $20 reconnection fee.

If a customer processes a check payment and is declined for insufficient funds, the customer will be charged a $25 returned check fee

How do I apply for Lifeline?

Lifeline is a federal government program that subsidizes the cost of voice or broadband (internet) for qualifying low-income customers. The subsidy is provided to Connect2First, which then applies a discount to the standard rate charged to its customers. Low-income households are eligible for only one Lifeline benefit, which may be applied to either voice or internet service. The 2024 monthly subsidy is $9.25/month for qualifying internet service, or $5.25 for qualifying voice service. This benefit cannot be transferred to another person or household. If you are interested in signing up for this program, more information is available on our Lifeline page.

How Do I Apply?

Visit the Lifeline Support website for more information.